My order was delivered to my car after a longish wait since it was Veteran's day (?) and they were short-staffed. There were 4 items on my list that weren't available. Well, I'd intended going inside to find another pair of sunglasses for my kayaking expeditions, so thought I'd substitute the items missing from my order. Interestingly, I found 3 of the exact items the To Go shopper hadn't located, and paid $11 for them at the checkout. I noticed then that my $11 discount from my big order hadn't been applied. Oh dear!
I explained what had gone awry, and she said she could fix it, to just wait for her to return. She came back, holding $11 in her hand, without checking my cash slips, or my order, or any records for evidence or anything!
I truly don't understand how badly they must have over-estimated my online order cost, to the point that not finding 4 items brought me down below $100! Now don't get me started on their shoppers not being able to find things in their own store. When the To Go program was implemented at the beginning of this year, I was over the moon. Now I'm not so sure of it being worthwhile - I still had to go into the store and wade through oodles of unmasked people and have masked interactions with emplyees to get it straightened out!
First world problems!